15 ans à aider les entreprises françaises
à choisir le meilleur logiciel
15 ans à aider les entreprises françaises
à choisir le meilleur logiciel
4,4(115)Écrivez votre avis !
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En savoir plus sur Dealertrack DMS
DealertrackDMS fournit une solution basée sur le cloud qui permet aux concessionnaires de se développer avec une facilité d'utilisation, des processus connectés et une intégration ouverte.
En savoir plus sur Dealertrack DMS
Avantages :
The product caters around the auto industry in all ways. It's consistently getting better by the day.
Inconvénients :
No captive has partnered with them to mitigate said costs.
Dealertrack DMS - Notes
Note moyenne
Facilité d'utilisation
4,2
Service client
4,3
Fonctionnalités
4,3
Rapport qualité-prix
4,4
Probabilité de recommander le produit
8,4/10
Dealertrack DMS a reçu une note globale de 4,4 étoiles sur 5 d'après 115 avis d'utilisateurs publiés sur Capterra.
Filtrer les avis (115)
Note du produit
Note du produit
- 5,0(78)
- 4,0(19)
- 3,0(12)
- 2,0(2)
- 1,0(4)
Utilisation
Secteur d'activité
- Biens de consommation
- Vente au détail
- Logiciels
- Services financiers
- Immobilier
- Comptabilité
- Automobile
- Marketing et publicité
- Services aux consommateurs
- Services et technologies de l'information
Taille de l'entreprise
- Auto-entrepreneur
- 2–10
- 11–50
- 51–200
- 201–500
- 501–1 000
- 1 001–5 000
Durée d'utilisation
- 1 à 5 mois
- 6 à 12 mois
- plus d'un an
- plus de deux ans
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Filtrer les avis (115)
Le plus utileLe plus récent
Automobile, 51–200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis
The Gold standard
5,0il y a 5 ans
Avantages :
Before Dealertrack, trying to get credit applications over to banks was a tedious and monotonous process in which created a lot of tension for customers. The reason? Because to wait for a disposition for a customer could take quite some time. Enter Dealertrack! With Dealertrack, getting approvals was quick and easy.
Inconvénients :
Nothing to report. During the time that I used it, I don't ever recall having any issues or having to call them up for either training or technical support. This is a true testament to how easy their software is to use.
daniel
Owner (É.-U.)
Automobile, 2–10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis
Alternatives envisagées précédemment :
The one and only solution for financing
5,0il y a 4 ans
Commentaires :Awesome experience, I wouldn't use anything other than dealertrack to submit deals at my used car dealership.
Avantages :
-Very easy to find new lenders for sub-prime financing-Works very well with wayne reaves-The application process for submitting customers info to finance companies is seamless-Easy to submit applications to multiple lenders
Inconvénients :
-Has a bit of a learning curve-The website should have a walkthrough for new users to learn the platformNothing other than those 2 i've noticed
Dawn
Operations Manager (É.-U.)
Automobile, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis
Dealertrack DMS
5,0il y a 2 moisNouveau
Avantages :
The ease of use and simple integration made for a very easy transition.
Inconvénients :
Overall there is not any particular thing that I dislike about Dealertrack.
Steven
Salea manager (É.-U.)
Automobile, 51–200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis
Tragic update
1,0il y a 3 ans
Commentaires :I've been using dealtrack for 15 plus year's and previously loved it, however after the change i absolutely hate it and will be looking into other options like RouteOne
Avantages :
Absolutely NOTHING, the ONLY thing this update did was get me to look into RouteOne!
Inconvénients :
There is absolutely nothing i like about it, WHY would you change something that wasn't broken and user friendly? I don't get it, so i will be looking into other options!
Kyle
General Manager (É.-U.)
Automobile, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis
10 Year Users of Dealertrack DMS
5,0il y a 6 mois
Avantages :
Originally, we went from not using a DMS tool at all, to selecting Dealertrack DMS. We integrated with a lot of other Cox dealer-tools at the same time, and the functionality is great. Dealertrack DMS offers great connectivity between different dealership functions, including Service, Sales, follow up, and Business Office management. My favorite use of the DMS is following up on old deals and looking at when we sold a customer, what vehicle, and for how much.
Inconvénients :
The only complaint I could think of with Dealertrack DMS is that it seems that the product does not get updated as frequently as it could. The user-interface has not changed in 10 years, from what I've experienced.
Michaela
Marketing Manager (É.-U.)
Automobile, 51–200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis
The best in the market
5,0il y a 6 mois
Commentaires :We have used Dealertrack for many many years, and have always been thankful to have them as partners. They save us so much time on the backend side of things that we can in turn use doing other more lucrative things.
Avantages :
As far as we are concerned, Dealertrack is about the best you can get in the industry. For how complex of a system it has to be, they do a great job with integrations and info management that save us TONS of time on the back end.
Inconvénients :
It can be confusing, and it is not intuitive to use. There is definitely a learning curve, and each system is different, but in terms of options available, I believe it's the best in the business.
Brittany
BHPH Manager (É.-U.)
Automobile, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis
OG Product in our Dealership!
5,0il y a 6 mois
Avantages :
I like that we can utilize this product in every department at our dealership. Service and repair, parts inventory management, vehicle inventory, AND Buy Here Pay Here customer management.
Inconvénients :
Stocking parts in and creating invoices in the same process could be easier.
cristian
finance manager (É.-U.)
Automobile, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis
great tool for financing
5,0il y a 7 mois
Avantages :
the integration with finance companies we use makes the pre-approval process easy for customers online and brings us more leads
Inconvénients :
we have been on dealertrack since the beginning and have zero complaints
Utilisateur vérifié
Utilisateur LinkedIn vérifié
Automobile, 501–1 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis
Dealer Track - Affordable DMS solution
4,0il y a 6 ans
Commentaires :Overall, it is not as good as some, yet still better than others. It tends to be one of the better affordable DMS available.
Avantages :
>Overall Cost is the normal variable in choosing the DealerTrack DMS*Cheaper Dealer solution than either CDK or Reynolds &Reynolds>Some Aspects of the DMS can be Automated even though the overall solution is FTP based.>Navigation is not too intensive>Able to set up Auto run extractions for provision to a CRM Solution>Setup of reporting and or File runs is normally easily accomplished>Offers In house Integration with Service App X-Time
Inconvénients :
>Reporting is not as extensive as offered by other DMS providers>X-Time integration can be spotty at times>Limitations on the amount of Historical data that is maintained within the DMS, remaining Data is archived and is not as easily accessible.>System is not Live update for Automated reporting*Example: Automated reports set up today do not get recognized by the system as such until the nightly update occurs.>Seems to be fewer people available at a dealership that possess the proper admin access required for setting up reports or reviewing High end information.
Eli
Parts Specialist (É.-U.)
Utilisateur LinkedIn vérifié
Automobile, 201–500 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis
New DMS, works well
4,0il y a 5 ans
Avantages :
Using this DMS software daily has been a little bit of a steep learning curve after so many years with Reynolds & Reynolds but as the time goes on it becomes more and more intuitive on a day to day basis. It seems they continue to run updates and improve the experience as well.
Inconvénients :
Would have liked some more in depth training related to those that are computer savvy, there are a number of shortcuts that come in hand that we've had to learn ourselves that make using this DMS worlds more simple. Maybe consider adding this into the training program going forward.
tracy
co owner (É.-U.)
Automobile, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis
great program for a smaller company
5,0il y a 3 ans
Commentaires :ability to pull credit and generate applications with access to many lenders at one time is priceless, and easy to complete deals from start to finish regarding financing
Avantages :
ease of use, information available anytime at my fingertips,. Loved the ability to communicate with lenders directly from site. ability to save and store deals. all compliance material available at your fingertips.
Inconvénients :
a little difficult to move from one deal to another without saving information first, but overall I am well satisfied with product
Marcus
Service Manager (É.-U.)
Automobile, 51–200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis
Best Automotive DMS
5,0il y a 4 ans
Commentaires :We switched from Reynolds and Reynolds. The software itself looks so much nicer than R&R.
Avantages :
I like the software, very easy to use, easy to set up and also easy to train my employees on how to use the software.
Inconvénients :
The one con I would say Dealertrack has, which it hasn't happened for awhile now, is that the website will go down and we can't use the software until the website comes back online.
Tabitha
General Manager (É.-U.)
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis
I love being able to have all my lenders in one place!
5,0il y a 6 ans
Commentaires :I couldn't imagine the F&I process without it!
Avantages :
I love that Dealertrack integrates with my other DMS software and I can seamlessly send apps to all of my chosen lenders. Counter offers are made right there and all within minutes. It shortens the car buying process for customers and F&I.
Inconvénients :
There is a little bit of a learning curve when you first start. But the staff is very helpful and will help you get the most out of the system.
Dustin
Operations Manager (É.-U.)
Automobile, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis
Dont Do It
3,0il y a 4 ans
Commentaires :Choose something else, you will be glad you did.
Avantages :
Widely used in Auto industry, same parent company as various other softwares important in the automotive sector.
Inconvénients :
Very antiquated interface and apparently no intention to upgrade. Printer set up is like the davinci code. Customer support is terrible. Not designed for an independent dealer, only OEM's.
CALEB
Salesman (É.-U.)
Automobile, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis
Usage
5,0il y a 3 ans
Commentaires :Amazing I wouldn't switches things up ever, I look forward to continue using this product
Avantages :
The interface is very sleek and easy to use, I love it and hope the company never switches over to another software
Inconvénients :
There isn't too much I don't like about this software, It's slow at times, But that could very well be out internet.
Michael
Porter (É.-U.)
Automobile, 501–1 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis
Very Helpful
5,0il y a 3 ans
Commentaires :Overall my experience with dealertrack dms has been super satisfactory, especially with the customer service side of things.
Avantages :
Dealertrack DMS is very easy to use, as well has great helpful customer service as well as superior hospitality.
Inconvénients :
Don't think I can think of any issues with the software due to its simplex.
Zack
Inventory Purchaser (É.-U.)
Automobile, 201–500 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis
Must have
5,0il y a 2 ans
Avantages :
Easy of use. Organized. Easy to visually look at inventory. Feeds data to various websites with minimal hiccups and reliable.
Inconvénients :
User interface is somewhat outdated and needs a fresh look. Easier ways to search for inventory.
Jacquelyn
Payroll Admin & Warranty Clerk (É.-U.)
Automobile, 51–200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis
Dealertrack DMS will not disapoint.
5,0il y a 2 ans
Avantages :
User Friendly.360 Help Button.Multi FunctionalReport variety & options are second to none
Inconvénients :
I wasnt too find of the Payroll with Dealertrack, however, couldnt be more happy with the switch to Netchex.
Sean
Inventory coordinator (É.-U.)
Automobile, 51–200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis
Dealertrack could be easier
3,0il y a 2 ans
Commentaires :Dealertrack is middle of the road software that is somewhat easy to use.
Avantages :
Entering inventory is easy. Connecting to our site is easy.
Inconvénients :
Design and layout of some features is not easy, visually appealing.
Clifton
Finance Manager (É.-U.)
Automobile, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis
Dealer Track is an excellent CRM tool to have when your preparing a new deal for financing structure
5,0il y a 6 ans
Commentaires :Great for utilizing your customers information for a deal structure, pulling credit and expediting your deal to all the Banks and Credit Unions you use for approvals.
Avantages :
Great for utilizing your customers information for a deal structure, pulling credit and expediting your deal to all the Banks and Credit Unions you use for approvals.
Inconvénients :
Unfortunately, not all Banks or Credit Unions use the Dealer Track platform. And you have to be established with a Bank or Credit Union to expedite a deal to. It would be nice if the system had Financial Institutes on their platform to help out Independent Dealers.
Paul
GM (É.-U.)
Automobile, 51–200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis
Great product!
5,0il y a 5 ans
Commentaires :We live it at the dealership
Avantages :
Easy of use. Simply and easy. I like it because it’s a self taught product.
Inconvénients :
Nothing really negative to say. It’s a easy product to use.
debra
IM (É.-U.)
Automobile, 51–200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis
Where would we be without it?
5,0il y a 5 ans
Avantages :
Easy to use how multi abilities to book out, and save inventory works great with DMS
Inconvénients :
Just that I cannot integrate with our OEM product (as of yet)
BRIAN
general sales manager (É.-U.)
Automobile, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis
extremely easy to use and very helpful
5,0il y a 6 ans
Avantages :
extremely multi faced many things can be going on at the same time
Inconvénients :
I have been using Dealertrack for a while i really like thats dms
CHRIS
GENERAL MANAGER (É.-U.)
Automobile, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis
Dealertrack Review
5,0il y a 6 ans
Avantages :
It makes doing business with my lenders so easy and saves a lot of time.
Inconvénients :
Nothing it works great, for what we need.
CHRIS
GENERAL MANAGER (É.-U.)
Automobile, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis
DEALERTRACK REVEIW
5,0il y a 5 ans
Avantages :
THE EASE OF SUBMITING APPLICATIONS TO MY DIFFERENT LENDERS.
Inconvénients :
I HAVE NO COMPLAINTS ABOUT THIS SOFTWARE.
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